Shipping and Refunds
Shipping Policy
- All orders will be shipped in plain, unmarked packages.
- Once orders have been placed and processed (shipped) they may not be changed.
- We offer Free Shipping on orders of $75 and more. revealdrugtests.com reserves the right to discontinue free shipping at any time.
- Free shipping applies worldwide
- revealdrugtests.com reserves the right to choose which shipping carrier it sends products through.
- revealdrugtests.com uses multiple courier services. revealdrugtests.com cannot guarantee or be held responsible for proper delivery times or other service guidelines established by the couriers that we use. revealdrugtests.com cannot be responsible for delays incurred by the courier company.
- If a client fails to provide an accurate deliverable address, the client will be responsible for all shipping charges to have product sent to the proper address. This may include any charges that revealdrugtests.com incurs due to having the product returned to us.
International Shipping Policy
- revealdrugtests.com is not responsible for any taxes or duties imposed by the country that the product is delivered to. The receiver (the Customer) is responsible for paying all fees. revealdrugtests.com is not responsible if your order does not clear customs. Please inquire with your local Government agency regarding the legality of importing our products into your country and any such fees before placing your order.
Standard Return Policy
- revealdrugtests.com offers a 30-day, Money Back, Satisfaction Guaranteed Return Policy for unopened non-problem product. 30 days from Invoicing date not delivery date
- revealdrugtests.com will only, accept closed, unopened, unmarked, undamaged, sealed boxes of drug testing supplies per applicable FDA regulations.
- All products must be returned in their original packaging without defects. Due to the nature of drug test kits, unsealed, opened, marked, and otherwise damaged test kits and original boxes cannot be returned, and credit will not be issued.
- Besides product needing to be returned in the original packaging, the original boxes/packages must further be placed and shipped within another outside corrugated box to protect the product from any damage.
- A credit will be issued to the customer only after all items are inspected and approved by drugtestsinbulk.com.
- Issues such as incorrect product shipments or freight damage to a product order will be handled on an Exception basis, with special instructions for return issued to the customer.
- To Request a return; customer must follow the following procedure
- Customer must be able to supply the original Order Number, Date of Purchase, and item(s) they would like to return
- The Customer should send their product return request to Drugtestsinbulk.com via e-mail at support@revealdrugtests.com so we can assess your product return and request an RMA (Return Materials Authorization Number)
- Given the availability of online video chat, some issues may be able to resolved quickly without the need to send any return packages.
- If you do need to send returned packages, a Return Materials Authorization Number will be assigned and sent to the customer via email. When sending product back to revealdrugtests.com, it is helpful to send a copy of the original packing slip or invoice to help expedite the return process.
- Then, Return the product(s) postage paid. (Please insure your items if the value is over $50). Returns sent postage due or freight collect will not be accepted.
Shipping Policy last updated May 2020
